Friday, 18 January 2019

When Only Perfection Is Acceptable

I am not one to complain too much about my job. For the most part I like my job, my company and my boss. I consider myself lucky to work where I do. 

Don’t get me wrong, if I were to have a large stash of cash thrust at me, I would move on to the next phase in my life: The Homesteading Phase.

(Crowdfunding campaign would be graciously accepted Target: $200,000.00 . . . thanks in advance.)

Seriously though, I do my best at my job which is essentially order processing. I process orders that people place, mostly online, and get them out the door.

Yet, as is the nature of online sales, we do get hit with scammers who commit fraud and so we are out the cost of that sale (duties, taxes, shipping, and yes the cost of the goods, as well as the chargeback fee.)

So, part of my job is to spot these things, yet almost all of them have passed the screening that our credit card processor has missed.

This leaves me to spot the fraud by way of any and all other methods (you know, your “gut.” 

If I fail, not only do I not hear about it until a month later, but I get a public dressing down by Boss in front of the whole staff . . . a number of times over, over the span of a week or two, each time lasting five minutes. 

I get the fact that a scammer got past us . . . got past me, yet what is always tossed aside is the fact that we get one of these One (1) every year or so, the last one was, I would guess a year and a half ago or more.

Yet, each time it is treated as a personal failure on my part and a personal attack from me onto Boss. 

I hear (we all do) how horrible this is and how huge a loss this is, etc. 
(With a few refrains of everyone’s old favourite “you’re an employee, you have no problems.”) 

I get and respect that being a business owner is tough, and comes with a lot of challenges, I do. I have long since understood and accepted that everyone has problems, nobody’s life is perfect. 

I sense that this time, with all that is happening, that this will cost me, as in I feel some sort of pay cut coming, all because one scammer got past me a month ago.

I know one thing: I will always persevere and find a way to not only survive, but thrive.

As always: Keep your head up, your attitude positive, and keep moving forward!

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